18 May 2021

Dear valued client


It has been brought to our attention that a few clients who are using the CryoPEN have been using cartridges that are not manufactured by H & O Equipments, the manufacturers of the CryoPEN.

Please note that the use of any other cartridge other than the CryoPEN cartridge will

  1. Damage the CryoPEN
  2. Render the CryoPEN warranty as null and void. Any damage discovered through the use of a non CryoPEN cartridge will not be repaired by the manufacturer.

We are further advised that there are non- SAHPRA (South African Health Products Regulatory Authority) registered or licenced companies offering Cryotherapy devices and consumables.

Please note that these non- SAHPRA (South African Health Products Regulatory Authority) vendors are operating illegally in terms of the SAHPRA (ex MCC Act110) and that the purchaser of any products from such a vendor will have no claim or recourse in the event of a product failure or patient incident.

If you are approached by a non registered or licenced vendor offering any Cryotherapy equipment or supplies, please advise Sere-med, who will report them to the SAHPRA legal department.

Sere-med will continue to support our products and offer continued training and advise on the most beneficial use of our products.

Thank you for your loyal and continued support.

Doug Smit
+27 11 262 2220
+27 71 684 3888